Strategy Overview

IFM’s strategic model provides clear guidelines to help integrate the Company’s business strategy into its processes (see the business model on pages 10 and 11 to find out about these processes). The strategic goals have been defined with a medium- to long-term view. In order to ensure these goals are achieved a set of specific objectives have been identified to guide the thinking and planning process. Immediate objectives are in place to prepare the Company to maximise long-term growth opportunities.

All strategic goals are set within the overarching goal of creating an environment in which processes and systems are simplified, people are held accountable for their performance and actions are executed effectively and safely. These goals allow employees to identify gaps and prioritise their efforts, set a clear agenda for improvement and measure the improvement relative to this framework.

The successful implementation of IFM’s strategy is dependent on building internal capacity and processes, systems and people.

IFM’S STRATEGIC GOALS: ZERO HARM, SUSTAINED GROWTH, Stability, MAXIMISE MARGINS